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Our Terms Shape How Your Account Works

When you open an account at pro4d, these Terms & Conditions form the agreement between us and you.

Your rights as an account holderHow deposits and payouts workWhat we do with your information
pro4d Our Terms Shape How Your Account Works
GET HELP WITH TERMS

How to Reach Us About Policy Questions

Our support team fields questions about these Terms every day. Whether you need clarity on a payment rule, account restrictions, or data handling, we have three ways to reach us.

Live Chat Open the chat widget in your account dashboard or on this site. Typical response under 2 minutes. Available 08:00–22:00 WIB daily.
Email Support Send policy questions to [email protected]. Include your account email and a clear description. We reply within 4 business hours.
In-Account Help Go to Settings > Account > Terms & Help inside your pro4d lobby. Links to full policy documents and FAQ are there 24/7.
DATA & ACCOUNT SECURITY

How We Protect You Under These Terms

These Terms spell out how we handle your information, secure your account, and keep your money safe.

Account Encryption

Every login uses SSL encryption. Your password is hashed and never stored in plain text. Two-factor authentication is optional but recommended in account settings.

Payment Verification

When you deposit via DANA, OVO, GoPay or QRIS, the payment gateway confirms the transaction with your bank. We match the name on your account to your payment method.

Data Retention

Your account data is kept for seven years after closure, as per Indonesian financial regulations. You can request deletion of non-essential data anytime via support.

Withdrawal Checks

When you request a payout, we verify your identity and the destination account. Large withdrawals may take 1–2 business days for anti-fraud review.

Cookie & Tracking

We use cookies to keep you logged in and track gameplay for fraud prevention. You can disable non-essential cookies in your browser; some features may work differently.

Security Incident Response

If we detect a breach, you'll be notified within 24 hours via email and in-account message. We'll guide you through password reset and account audit.

What Players Ask About Our Terms & Conditions

Violations range from minor (e.g., inactive account for 12 months) to serious (e.g., fraud). Minor breaches trigger a warning and account review. Serious breaches result in account suspension and possible funds hold pending investigation. We always notify you by email first with details and a chance to respond.

Yes. Go to Settings > Account > Close Account. Any remaining balance is paid out to your registered payment method (DANA, OVO, GoPay or QRIS) within 3–5 business days. Once closed, your account cannot be reopened; you'd need to create a new one under the same terms.

No. The Terms are the same across all devices. However, app-specific features (e.g., push notifications) follow the app store's own policies. The account rules, payment flow, and dispute process are identical whether you log in from an app or browser.

Go to the login page and click 'Forgot Password?' to reset via email. If you suspect unauthorized access, contact our security team immediately via live chat or email. We'll freeze your account and audit recent activity while you create a new password.

We retain your transaction history, login logs and account data for seven years, as required by Indonesian financial law. After account closure, data is archived securely. You can request a full export of your data anytime through [email protected].

Account access depends on local law where you're located. We operate in Indonesia and supported regions where our licensing permits. If you're outside our service area, the lobby will not load. Our support team can clarify eligibility for your location.

Deposits via DANA, OVO, GoPay and QRIS carry no pro4d fee. Withdrawals are free. Some payment providers may apply their own small fees; those are shown before you confirm. Game stakes, table minimums and promotional terms are listed in the lobby at the time you play.