Reference

Privacy Policy at pro4d

Your account information, payment history and gaming activity are encrypted and held securely on our servers.

Account data encrypted end-to-endDANA, OVO, GoPay, QRIS secureData retention limits set

How We Handle Your Information

pro4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open your pro4d account, we collect your name, email, phone number and chosen username. Deposits via DANA, OVO, GoPay or QRIS are linked to your wallet and verified during withdrawal requests. We store your IP address and device type to prevent fraud and unauthorised

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access. Your gaming history — tables you join, slots you play, bets placed — is logged so we can resolve disputes and detect irregular activity. We do not sell your personal data to third parties. Where local law permits, we may share anonymised play patterns with
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our game partners to improve lobby recommendations. Your data is retained for the life of your account plus three years after closure, then securely deleted. Access to your information depends on local law; if you believe your rights have been violated, contact our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY SUPPORT CHANNELS

Reach Our Privacy Team

Questions about your data, account closure or how we use your information are answered by our dedicated support line.

Live Chat Support Open the support widget inside your account lobby. Our team responds in real time during business hours 08:00–23:00 WIB, seven days a week. All conversations are timestamped.

Email Contact Send privacy questions to [email protected]. You'll receive a ticket reference within one hour and a full reply within 48 hours, including data export or account closure confirmation.

WhatsApp Verification Message our team for account and privacy queries. We verify your identity via your registered phone number, then process data requests or explain how your information is stored and used.

SECURITY & TRANSPARENCY

How We Protect Your Privacy

Every account is protected by encryption and two-factor authentication when you enable it in settings.

Encryption Standard

All account logins, wallet tops-ups and withdrawal requests use AES-256 encryption. Your login sessions expire after 30 minutes of inactivity to prevent unauthorised access if you step away from your device.

Payment Data Security

DANA, OVO, GoPay and QRIS deposits are tokenised — we store a secure reference, not your payment details. Withdrawal verification confirms your identity before any funds move from our wallet to your account.

Cookie & Tracking Policy

We use session cookies to keep you logged in and functional cookies to show your game history and recent tables. No third-party advertising trackers are placed on pro4d, and you can disable cookies in your browser settings.

Account Closure & Deletion

Request account closure from settings; we disable login within 24 hours. Gaming records stay for three years for compliance, then are deleted. Personal details are anonymised immediately after closure confirmation.

Data Access & Portability

Ask us for a full export of your account data — login history, wallet transactions, game history, betting records — and we deliver it as a CSV file within 48 hours to your registered email address.

Policy Updates

Changes to this privacy policy are announced via in-app notification and email 30 days before they take effect. Log into your account under Settings > Privacy to review the current version anytime.

Privacy Policy FAQ

Below are the questions we hear most from players in Indonesia about how their data is used, stored and protected. Answers cover account security, data retention, payment details, withdrawal verification and how to request changes to your account.

No. We do not sell your name, email, phone or payment details to advertisers or data brokers. We may share anonymised play patterns (no account ID, no payment info) with our game studios to improve lobby recommendations. You can opt out of this by emailing [email protected].

Personal details are deleted immediately after account closure. Gaming records and wallet history are retained for three years to meet compliance requirements, then permanently deleted. You can request early deletion of non-compliance data by contacting support.

No. When you deposit via DANA, OVO, GoPay or QRIS, we receive a secure token from the payment provider, not your card or wallet details. Your actual payment information stays with the payment provider; we only store the reference token.

Any change of ownership requires written notice to all active players 30 days before the transfer. You retain the right to request data deletion before the merger closes. We will not transfer your data without explicit consent from you or where local law permits.

Yes. Open your account, go to Settings > Privacy > Download My Data and submit the request. We deliver a complete CSV export — login history, deposits, withdrawals, game sessions, bets — within 48 hours to your registered email.

When you request a withdrawal, our system matches your registered name, phone number and bank account details against your account profile. If data doesn't match, we send you a link to verify your identity via SMS code before funds leave our wallet.

Change your password immediately from Settings > Security. Email [email protected] with your account username and the date/time of the unauthorised access. Our team reviews your login logs and can freeze the account or reverse fraudulent transactions where verified.

Privacy Policy at pro4d

Reach Our Privacy Team

How We Protect Your Privacy

Encryption Standard

Payment Data Security

Cookie & Tracking Policy

Account Closure & Deletion

Data Access & Portability

Policy Updates

Privacy Policy FAQ

01 Does pro4d sell my personal data to third parties?

02 How long do you keep my account data after I close my account?

03 Is my DANA, OVO, GoPay or QRIS payment information stored on pro4d servers?

04 What happens to my data if pro4d is sold or merges with another company?

05 Can I download all my account data, including game history and wallet transactions?

06 How do you verify my identity before I withdraw?

07 What if I think someone else accessed my account without permission?

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