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Legal terms you need to know

Your account with pro4d runs on clear, transparent rules. We handle your data, payment details and account access according to local law where it permits, and we keep…

Account SecurityData ProtectionLocal Payment SafetyWithdrawal Rights
pro4d Legal terms you need to know
LEGAL CONTACT PATHS

Who to reach with policy questions

Email Support Send account closure requests, data deletion queries or payment disputes to our legal inbox. Response within 24 hours during business days. Attach screenshots of your transaction or account screen to speed up verification.
Live Chat — Business Hours Chat with our support team Monday to Friday, 9 AM to 6 PM Jakarta time. Ask about withdrawal holds, account access restrictions or how we handle your payment history. They can escalate to our legal team if needed.
Account Settings Portal Log in to your pro4d account, go to Settings → Legal & Privacy, and submit formal requests to access, correct or delete your data. Track the status of your request in real time on the same portal.
HOW WE PROTECT YOU

Data handling, security and your rights

Encrypted Payment Channels

Every DANA, OVO, GoPay and QRIS transaction you send is encrypted end-to-end before it leaves your device. We never store your payment app credentials on our servers; only your verified balance appears in your wallet.

Cookie and Tracking Transparency

We use session cookies to keep you logged in and analytics cookies to count visitor flow. We do not sell this data to advertisers. You can turn off non-essential cookies in your browser settings without losing account access.

Two-Factor Account Security

Set up 2FA in Account Settings to require a code from your phone when logging in from a new device. We never ask for your password via email or chat. If you suspect your account was accessed without permission, change your password immediately and contact us.

Data Retention and Deletion

We keep your account data for as long as your account is active. After you close your account, we retain transaction records for local tax and dispute purposes for two years, then delete personal identifiers where local law permits.

Withdrawal Verification Process

Before we send funds to your DANA, OVO, GoPay or registered bank account, we verify your identity using the phone number and email on file. If verification fails, we hold the withdrawal and notify you within hours so you can correct the details.

Account Closure and Data Removal

Close your account anytime in Settings → Account → Close My Account. We remove you from all marketing lists immediately. Your account data and balance are then inaccessible; we preserve encrypted transaction history for legal compliance only.

Legal questions from our community

Yes. Log into Account Settings → Legal & Privacy and select 'Download My Data'. We compile your profile, deposit and withdrawal records, and betting history into a file delivered within 48 hours. You can also email us with this request if you prefer.

Go to Settings → Account → Close My Account, confirm your decision and verify your identity. We freeze your account immediately, process any remaining balance within one business day, and remove you from promotional emails. Your transaction records are retained for two years per local requirements.

All payment details are encrypted during transit and never stored on our servers in readable form. We work with certified payment processors in Indonesia who meet regional security standards. You can verify payment status in your Account → Wallet → Transaction History.

Account access depends on local law where you reside. We verify location at signup and during payment requests. If you move or travel, let us know in Settings → Profile so we can update your account restrictions accordingly.

Email us with your transaction ID from your Account → Wallet screen and tell us the amount, payment method and date. Include a screenshot. We investigate with our payment partner and respond within 24 hours; most uncleared DANA and OVO transfers are resolved the same day.

Yes. Update your email, phone number and profile details anytime in Settings → Profile. For legal name changes, contact our support team with documentation. We cannot change your phone number if it's linked to a DANA, OVO or QRIS account without identity verification.

We notify you by email with the reason for any restriction or closure. You have 30 days to request an appeal through Account Settings → Disputes or by email. Our compliance team reviews your request and responds within five business days with a final decision.